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Pink Sugar
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TERMS & CONDITIONS

Deposit Payment:

  • Upon clicking "Book Now," you will be redirected to our payment gateway to make the RM50 deposit. An official invoice for the deposit will be emailed to you upon payment.

  • This deposit will be deducted from the total cost of the service. Please note, the deposit is non-refundable for last-minute cancellations or no-shows.

  • A RM50 deposit per person is required at the time of booking. For bookings of more than two persons, the deposit is RM50 per individual.

Appointment Confirmation​:

Upon submitting your preferred date and time, our customer service will confirm your appointment via chat, subject to availability. If your preferred slot is unavailable, we will provide alternative options.

Cancellation and Rescheduling:

  • Notify our customer service team at least 24 hours in advance to cancel or reschedule your appointment.

  • Deposits will be forfeited if rescheduling is not initiated within one month from the date of the original deposit.

  • Late cancellations or rescheduling requests may incur a fee. 

Our customer service team is available from Monday to Friday, from 9am to 6pm. In case of emergencies, we urge customers to contact their appointed outlet directly. Please refer to here for outlet contact details.

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